Common Questions About Our Terms
Use the 'Forgot Password' link on the login page. We send a reset link to your registered email. Click the link, create a new password, and log back in. If you cannot access your email, contact our support team via live chat or email with proof of account ownership.
Yes. Log into your account, go to Wallet settings, and update your linked DANA, OVO, GoPay or QRIS account. We verify the new payment method before we allow withdrawals to it. Changes take effect immediately for deposits; withdrawals use the verified method.
Withdrawal timing depends on your payment method and our verification process. DANA and OVO usually clear within 15–30 minutes after verification. GoPay and QRIS may take 30–60 minutes. We notify you by email when the withdrawal is confirmed and when funds arrive in your account.
Report it immediately to our support team via live chat or email. Include the transaction ID, amount and date. We investigate, freeze your account if needed, and work with your payment provider to reverse fraudulent rounds. Enable account notifications to spot suspicious activity early.
We share account and transaction data only with payment processors and regulatory authorities where Indonesian law requires it. We never sell your email or personal details to marketing partners. Your data is used solely to verify your identity, process payments and comply with local regulation.
You may request account closure via support. We do not close accounts with an outstanding balance. Withdraw or use your remaining funds first. Once closed, you cannot reopen the same account, but you may apply for a new one after a waiting period.
Contact our support team with details of your complaint. We investigate and respond within a set timeframe. If unresolved, where local law permits, you may escalate the dispute according to Indonesian consumer protection procedures and applicable regulations.
